Emergency Maintenance Response Procedure:

Maintenance staff are allowed to respond during non-business hours only to true emergency situations. Work order charges may be applied in certain cases. Emergency maintenance work orders are only for repair needs which threaten the life, health, or safety of a resident or could cause extreme damage to property.

Emergency work orders in one or more of these categories may be reported by calling the

MHA Security Officer Monday thru Friday 4:00pm - Midnight,

 Saturday & Sunday 8:00am - Midnight (918)424-2280

If a true Emergency after these hours call the

Mcalester Police Department Non-Emergency (918)423-1212 or 911

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Emergency Maintenance Defined: Plumbing

1. Gas Leak – If you suspect a gas leak always leave the unit then call Summit Energy Emergency Line at 1-800-992-7552.
2. Water Heater Leaking - "no hot water is not an emergency response item."
3. Frozen Pipes or Plumbing Leak Sufficient to Cause Damage to Property
4. Clogged Sink – if at least one sink in the unit is functioning properly an emergency response will not be made
5. Clogged or Broken Toilet – if unit has two bathrooms repairs will be made next business day unless both toilets are not functioning. Tenant must attempt to clear clog with plunger before calling emergency number. 

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Emergency Maintenance Defined: Doors/Windows/Structure

1. Exterior Door and/or Window Cannot Be Locked
2. Window Glass Broken Completely Out
3. Major Damage to Structure
4. Ceiling/Roof Leaking
5. Emergency Entry into Unit – Charge applies if door lock is working properly. Proof of occupancy must be provided (photo identification with matching address or other method).

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Emergency Maintenance Defined: Unit Equipment

1. Refrigerator AND Freezer Not Functioning (only if on a Friday or Saturday)
2. Smoke Alarm Not Functioning Properly
3. Unit Heat Not Functioning (during outside temperatures below 50 degrees)
4. Air Conditioning Not Functioning (during outside temperatures above 90 degrees)
5. Electrical Wires Exposed From Fixture (outlet, switch, light fixture)
6. No Electrical Power in Unit - Tenant must check breaker box before calling.